Outside normal hours, emergencies-only service is operating
- I will only deal with clinically urgent cases. No routine phone calls are normally accepted, and you should not leave messages during these hours. Similarly other messages (text, email, social media) will not normally be seen or dealt with out of hours.

Veterinary emergencies will always be dealt with as soon as possible on a 24 hour-a-day basis. However:

If there is no reply on emergency line. I will always try to ensure that the emergency line can be answered, but if you do get problems with reception or no immediate answer (I may be operating, or travelling and temporarily out of range) please allow it to ring for a long time, and try again in a few minutes if there is no immediate response. 

If you are running late for an amergency consultation, or unable to attend, please let me know as soon as possible. I will be coming to the surgery specifically to meet you - please let me know as soon as possible if you are going to be late or not able to make it, and note that if you are more than 20 minutes late without letting me know I will assume you are not coming. In that event, should you turn up later and require to be seen, there will be a second call-out fee added to the bill.

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