Normal opening hours are as below (please note that these do not indicate that I am at the surgery). Consultation hours are at specific times - see below.
Please check current status on the home page in case I am unavailable.
The answerphone. During
normal hours, if I am busy, you will get the answerphone. Technology willing, this will give you up to date
information on current status (normal or emergencies-only service,
whether you can leave a message, and the appropriate emergency
Please listen to the message as it may contain more up to date
information, but generally please leave your
name, contact number, and a brief description of the problem/query,
and I will get back to you as soon as possible, normally within 4
(working) hours. If your call needs to be dealt with more
urgently than this, please use the emergency number. If
you do leave a message, please also try again if you have not heard
back, certainly within 4 (working) hours - it does happen that numbers
the answerphone are unclear, or there is some other problem with the
Out of hours no routine phone
calls are normally accepted, and you should not leave messages during
these hours. Similarly other messages (text, email, social media) will
not normally be dealt with out of hours.
Consulting hours and consultations
Current normal consulting hours are as below - outside these times may be possible by special arrangement:
11.20 am - 2.00 pm Tuesdays & Thursdays
4.20 pm - 6.00 pm Tuesdays & Thursdays
11.20 am - 2.00 pm Saturdays
Again, please note that ALL consultations and
collections of in-patients, drugs and equipment are strictly by
appointment/arrangement only. Consultations
and collections therefore need to be arranged, usually on the
phone - other communication methods such as email are only possible
for appointments well in advance but not for urgent cases.
If you are bringing in more than one animal let me know: This is not a problem, but it's not fair on other clients to keep them waiting while I have to examine several unannounced animals of yours because you're only scheduled for a single appointment! I do offer a reduction (see below) on consult fees for subsequent animals seen at the same time, but only if you have booked them in!
If you are running late please let me know:
If you are going to be late for an appointment (certainly more
than 10 minutes late) please telephone to let me know (on the
emergency number if necessary). I certainly understand there may sometimes be
traffic or other problems, and I will usually be able to see you,
although you may need to wait longer. However, if you are more
than 20 minutes late without warning, there may be a long delay and/or a surcharge for your consultation - I may have had to start a procedure or seeing other clients, or leave the surgery.
Missing appointments: Obviously, I would be grateful if you could let me know as soon as possible if you cannot make your appointment - I may be coming in or waiting specifically for you!
Home Visits - I can do home visits, which may
be useful both for fully assessing the housing and husbandry of the
animal, and will also avoid the stress of a car journey to your
pet. However, you do need to be aware that these will be more
expensive than a consultation at the surgery - please bear in mind
that I have to cover not only for the car fuel/depreciation costs,
but also for my travelling time to and from the visit.
||Please read before yourt first consultation||Keeping exotic pets - some information sheets
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