A veterinary service dedicated to exotic pets
| HerpVet Services, (inside) Iffley Vets, 35 Iffley Road, Oxford OX4 1EA.
Tel: 07754 125302 Email: firstname.lastname@example.org
|Dr. Bruce Maclean
BSc (VetSci), MSc, CertAVP, BVM&S, MRCVS
Get veterinary help for a poorly python, ailing axolotl or sick seahorse
Note: Please see below
regarding the current COVID-19 situation - note that I am classed as
vulnerable (and if I get Covid/have to isolate, the practice shuts
down), so the strict social distancing/biosecurity precautions as
detailed below will be continuing until further notice.
In the current situation, please fill in summary forms (a history form, plus a husbandry form if I have not seen this animal
(or a cagemate) before) for your animal(s) before the first
consultation, and email them to me if possible before the consultation
The situation may change suddenly, if I have to isolate or I become
ill, for example, and in such a situation I may need to cancel/postpone
appointments - when making/requesting an appointment, please ensure that I have up-to-date contact details for you so I can inform you.
- Run by a veterinary surgeon with 25+ years exotic animal veterinary experience
- (about me)
- 40 minute initial consultations, 20 minute regular consultations
- (Opening hours Fees)
- 24-hour emergency cover, personally provided by me.
- Special interest in amphibians, seahorses and invertebrates (reduced consultation fees!)
Caiman attacked by cagemate
Horned frog metabolic bone disease
Salamander with ascites (fluid)
|Hedgehog with injured leg from beer can plastic
|Doppler ultrasound of uromastyx (lizard) heart
|Tortoise with ear abscess removed under anaesthetic
|Male seahorse with gas in brood pouch
|Feather chewing cockatoo
|Treefrog with foot abscess
What animals are treated?
My practice is dedicated to exotic pets - I do not routinely treat cats and dogs. Normally I deal with:
- reptiles (if you have a tortoise, terrapin,
turtle, snake, lizard, crocodile, alligator or caiman)
- amphibians (if you have a frog, toad, newt, salamander or caecilian)
- fish (mainly koi & goldfish, but
also any freshwater or marine species - I have a particular interest in seahorses, keeping several species myself)
- invertebrates (if you have a tarantula, scorpion, snail, millipede, mantis, stick insect or other pet species).
- exotic pet mammals (I am also happy to see the more exotic pet mammals (pygmy hedgehogs, tenrecs, ferrets etc)).
I have a special interest in amphibian and invertebrate
medicine, and offer reduced rate consultations
for them as well as for seahorses and other small tropical fish.
I will see injured or ill wild animals if necessary (no consultation charge during normal hours),
especially reptiles and amphibians (or even invertebrates or fish!), but note that
uninjured wildlife should almost always be left alone (and in
the case of some species, legally must be left undisturbed).
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What are the opening hours?
- Although I have regular hours when I am available on the phone, I am not necessarily at the surgery at these times or any particular time. ALL appointments, collection of prescriptions etc are strictly by arrangement only.
24 hour emergency cover is always available, provided by me (with rare
exceptions for absence) - the answerphone message on main line gives
Please see Opening hours for more detail, including normal consulting hours.
- Weekday regular (phone) hours: 8.30
am - 5 pm
- Saturday regular (phone) hours: 8.30 am - 12 noon
- Nights 5 pm - 8.30 am, plus Saturdays 12 noon - 5 pm, all day Sundays & bank holidays: No
routine phone calls/messages accepted, emergencies-only service
operating. Please note that during these times the main line phone is switched off and I will not see/hear messages until next normal hours. Similarly emails and social media messages will not be seen outside normal hours.
Please also check below for current status/any absences
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How can I contact HerpVet Services?
Telephone me 07754 125302 - this is generally best, and the strongly preferred method. It is the only method acceptable for urgent cases as I may not access other communications for some time.
The best time to call is usually between 8.30 am and 9.30 am.
Out of hours (see above) the answerphone will be active and give an emergency number for use in clinically urgent cases. Outside normal hours, telephoning the emergency line is the ONLY way to reliably reach me. The
main line phone is switched off out of hours, so I will not hear/see
messages, and I do not check work email/social media outside normal
following methods SHOULD NEVER BE USED OUT-OF-HOURS, OR FOR URGENT
MATTERS AT ANY TIME as they will not be seen immediately, and it is
always possible that a specific email/text/message gets lost. Delays
involved in back-and-forth communication by these methods should be
considered; for appointments, or most questions, please call me.
Texting is generally only suitable for non-urgent updates. Note that potential multiple-message text conversations will not generally be accepted - please call if you have a query so that we can discuss it properly.
Messages via HerpVet social media pages
Current News/service status
NOTE REGARDING THE CORONAVIRUS (COVID-19) PUBLIC HEALTH SITUATION: Public health is still a major concern alongside the
welfare of my patients, and minimising risk of infection is still important to us all. As a result, the current situation, which may change on short notice, is as below.
Current situation as of 01/12/2021:
I am currently available for consultations. However, due to the
Covid situation (if I get Covid, the service shuts down) and my clinically vulnerable status, there will
ongoing limitations (independent of lockdown status) - you will
not be able to enter the surgery building, and wearing of masks is
requested for our conversation outside. Please comply with all
requests of this nature and direction from myself or Iffley staff,
which are for the benefit of all.
Also be aware that the situation may change suddenly, if I become ill
or have to isolate. I will try to inform you of this here and on social
media, but certainly if you have an appointment please ensure I have an
up-to-date contact number for you.
The following procedures
will generally apply, including out of hours:
making the appointment, please inform me of any
isolation/quarantine/infected status which may apply in your household.
Also please ensure that I have an up to date telephone number so I can contact you.
- It will be very helpful if you
can submit (preferably by email) completed forms history of your pet and the problem, and a completed
husbandry questionnaire (LINK to forms page).
try to get your pet used to the sight of a person
in a mask/face covering, to reduce the situation novelty for them as I
will be wearing one
- On arrival in the surgery car park, please call me on the phone.
- Please wear a mask/face covering.
I am ready to see your pet, I will come out to collect them,
and take them into the consulting room for physical examination
and any requested procedures. PLEASE NOTE YOU WILL NEED TO BRING YOUR PET IN A SECURE, PORTABLE ENCLOSURE; PLEASE DISCUSS BEFORE BRINGING HIM/HER IF THIS IS A PROBLEM.
and/or during the examination, I will discuss the history and husbandry
of your pet(s) with you either in the car park or on the phone, and during and/or after examination I will
again discuss the findings and potential investigations and
treatment options, and we will come up with a plan of action for your
pet(s). Payment by credit or debit card is preferred, and will normally be taken over the
phone at this stage.
- I will then bring your pet(s) back to you along with any agreed medications.
- Collection of medications is still strictly by
appointment only. You must call ahead to check the medication(s) is/are
ready and to make payment, and then call on arrival in the surgery car
park, when medication will be brought to you at the surgery door.
- Please be patient, as the new procedures and extra cleaning/hygiene precautions we must take do mean that things take longer!
current situation may of course change rapidly, and if this involves me
becoming ill or having to self-isolate I may not be able to update or respond to enquiries, but I
will endeavour to keep you up-to-date via this website and social media. Thank you for your understanding
and patience in these difficult times.
Navigation - Home About me
About the practice Opening hours How to get here/parking Fees Please read before your first consultation
Keeping exotic pets - some information sheets External Links
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Please note all images and text on this site are copyright Bruce
Maclean and should not be reproduced without my permission.
Downloadable information sheets may be used as indicated on the