| HerpVet Services|
A dedicated veterinary service for exotic pets
Iffley Vets, 35 Iffley Road, Oxford OX4 1EA
Tel: 07754 125302
Please call or send email for appointment
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(Bird & Exotic Animal Veterinary Service)
Please scroll down for full information, or see Current news/service status , Practice policies , opening hours , emergencies , routine health checks and reduced rate , Fees , Location/directionsPlease note you can email me to receive email updates on the service (email updates will only include HerpVet Services updates, which will include notifications if I am away or running any special hours, updates to the website or information pages, any special offers etc). Email addresses submitted will be kept with practice records but never voluntarily released to any other organisation, and will be removed from the list at any time by request.
I also now have a Twitter account (@Herpvet), facebook page and LinkedIn Page where I will post news and service updates as well as exotic animal info and links to interesting articles - please feel free to visit them, like/follow and/or leave any comments (on any of the sites).
General InformationMy veterinary service is run solely for birds & exotic animals (see note below) - I work full-time with these species and do not routinely see any others. I work from the premises of a small animal practice (Iffley Vets at 35 Iffley Road, Oxford OX4 1EA) but my practice has its own dedicated hospitalisation facilities, allowing most animals to be hospitalised in suitable housing which can be individually adjusted to the conditions required by your pet. If you are looking for a dog or cat vet, my host practice Iffley vets (www.iffleyvets.com) deals with these animals.
I also have access to a wide range of diagnostic and surgical equipment required for these species and a very extensive library on veterinary care of birds and exotic animals, along with subscriptions to approriate journals and specialist email lists and forums.
I can provide a veterinary service for any bird/exotic animal collection, large or small. This can be on whatever basis is appropriate, including the following:
Veterinary Advice [Please note that due to legal/ethical restrictions I cannot comment on specific veterinary problems unless you are a client of mine, or at the request of your own veterinary surgeon]
Suitably long consultations to fully discuss the husbandry of the animal (normally 40 minutes for an initial consultation)
Routine Health checks - a yearly check-up with discussion of the husbandry is strongly recommended. This will also give me a chance to keep you up to date with any husbandry advances you may be unaware of. Note that I offer reduced prices on consultation and out of hours charges for regular clients!
Home visit service as required, for example for evaluation of husbandry set-ups - including assessment with ultraviolet light meters
Microchipping of animals
A wide range of diagnostics and treatments, both medical and surgical
In-patient or out patient
treatment, as appropriate - I have hospitalisation facilities for
Note on species treated
Normally I deal with:
I have a special interest in amphibian and invertebrate medicine, and offer reduced rate consultations for them as well as for seahorses and other small tropical fish! I also run a reduced rate scheme for regular clients, with money off consultations and my out of hours fees.
I will see injured wild animals if necessary, especially reptiles and amphibians (or even invertebrates or fish!). Injured wild animals brought in to the surgery during my normal hours will normally be dealt with at no charge, though donations to help with costs are welcome! As usual this will have to be by pre-arrangement (see below), although with wildlife it may be possible to arrange for it to be handed in to Iffley Vets. Note that uninjured wildlife should almost always be left alone (and in the case of some species, legally must be left undisturbed).
Some of my patients:
Caiman attacked by cagemate
Horned frog metabolic bone disease
Salamander with ascites (fluid)
|Hedgehog with injured leg from beer can plastic
||Doppler ultrasound of uromastyx (lizard) heart
||Tortoise with ear abscess removed under anaesthetic
|Male seahorse with gas in brood pouch
||Feather chewing cockatoo
||Treefrog with foot abscess
Current news/service statusPlease note you can email me to receive email updates on the service (email updates will only include HerpVet Services updates, which will include notifications if I am away or running any special hours, updates to the website or information pages, any special offers etc). Email addresses submitted will be kept with practice records but never voluntarily released to any other organisation, and will be removed from the list at any time by request.
I also now have a Twitter account (@Herpvet), facebook page and LinkedIn Page
where I will post news and service updates as well as exotic animal
info and links to interesting articles - please feel free to visit
them, like/follow and/or leave any comments (on any of the sites).
service and hours are in
operation. However, please note I will be unavailable during the day on
Saturday 21st October. Emergency cover will be available.
Practice PoliciesPlease see below (scroll down) for notes on opening hours, consultations, the initial consultation, emergencies and fees. First I should say though:
appreciate that I run this service single-handed, to provide a personal
and consistent level of care, and you will normally always see me.
This means that I can be very busy and I am on duty 24 hours a day (and pending successful cloning research, I can only be in one place at one time!). Please have some consideration for this.
Please note that, although based on their premises, my practice is
a separate entity from the Iffley vets. Other than
possibly by special arrangement, they will simply refer any HerpVet queries to me.
As I am not in the surgery all the time (even necessarly in normal consulting hours, depending on my specific schedule), please be aware that this means that ALL consultations and collections of in-patients, drugs and equipment are strictly by arrangement only. If you haven't arranged an appointment, or collection of drugs etc, they will not be possible.
Normal hours of my availability (for telephone calls) are as below (please note that these apply to telephone enquiries only). Consultation hours are discussed seperately.
There is veterinary cover, normally provided personally by me, 24 hours a day, although certain times are more "protected" than others! You can phone my phone number any time, and if I am not immediately available it should - technology willing - give you up to date information on current status (normal or emergencies-only service, whether you can leave a message, and the appropriate alternative number). I am normally available all year; however, there may be the occasional day exception, and please see current status above for notes regading any conferences I may be attending which may make me uncontactable.During normal hours, if I am busy, you will get the answerphone. Please listen to the message as it may contain more up to date information, but generally please leave your name, contact number, and a brief description of the problem/query, and I will get back to you as soon as possible, normally within 4 (working) hours. If your call needs to be dealt with more urgently than this, please use the emergency number. If you do leave a message, please also try again if you have not heard back, certainly within 4 (working) hours - it does happen that numbers left on the answerphone are unclear, or there is some other problem with the answerphone.
I will always try to ensure that the emergency line can be answered, but if you do get problems with reception or no immediate answer (I may be operating, or travelling and temporarily out of range) please allow it to ring for a long time, and try again in a few minutes if there is no immediate response.I will always aim to reply to email, texts and messages on social media as soon as I can, but phone calls are the only method of communication advised for urgent clinical issues.
Consulting hours and consultations
Current normal consulting hours are as below - outside these times may be possible by special arrangement:
11.20 am - 2.00 pm Tuesdays & Thursdays
4.20 pm - 6.00 pm Tuesdays & Thursdays
11.20 am - 2.00 pm Saturdays
No routine surgeries on Sundays or bank holidays.
Again, please note that ALL consultations and
collections of in-patients, drugs and equipment are strictly by
appointment/arrangement only. Consultations
and collections therefore need to be arranged, usually on the
phone - other communication methods such as email or text are possible
for appointments well in advance but not for urgent cases.
Extra animals: Please note that I need to know if you are bringing in more than one animal for a consultation - this is not a problem, but it's not fair on other clients to keep them waiting while I have to examine several unannounced animals of yours because you're only scheduled for a single appointment! I do offer a reduction (see below) on consult fees for subsequent animals seen at the same time, but only if you have booked them in!
If you are going to be late for an appointment (certainly more
than 10 minutes late) please telephone to let me know (on the
emergency number if necessary). I certainly understand there may sometimes be
traffic or other problems, and I will usually be able to see you,
although you may need to wait longer. However, if you are more
than 30 minutes late without warning, there may be a long delay and/or a surcharge for your consultation - I may have had to start a procedure or leave the surgery.
Missing appointments: Obviously, I would be grateful if you could let me know as soon as possible if you cannot make your appointment - I may be coming in or waiting specifically for you!
Home Visits - I can do home visits, which may
be useful both for fully assessing the housing and husbandry of the
animal, and will also avoid the stress of a car journey to your
pet. However, you do need to be aware that these will be more
expensive than a consultation at the surgery - please bear in mind
that I have to cover not only for the car fuel/depreciation costs,
but also for my travelling time to and from the visit.
Reducing stress to your petAlthough I will always make every effort to minimise it, unfortnately a visit to the vets is likely to be stressful for your pet, both from the unfamiliar environment and the fact that a proper clinical examination of the animal, necessary for full assessment, will involve some degree of rude poking and prodding of him/her!
The initial consultation - information requested
If coming to see me for the first time with your pet, please note the following:
- I will want to discuss the husbandry of your pet with you as part of an overall assessment of him/her. Some of the information I will ask about, and which you should therefore have to hand, includes:
The enclosure (vivarium/tank/etc)
Substrate type & furnishings
Cage companions & other pets
Heating and lighting arrangement, temperatures
Room it is located in - background heating, lighting and activity levels.
Possible exposure to fumes - smoking/cooking fumes/boiler/heating fumes/air fresheners/other aerosols.
- I will normally want to examine a faeces sample from your animal as part of the overall health assessment, so please bring one along if possible. The sample should generally be as fresh as possible (if kept moist, a fews days is generally okay), and kept in a sealed container with a little bit of water to keep it moist.
Veterinary emergencies will always be dealt with
as soon as possible on a 24 hour a day basis; however, please note
that there will be an emergency call-out fee outside normal surgery
hours as it involves making a special arrangement to see you.
This does mean that I am coming to the
surgery specifically to meet you - please let me know as soon as
possible if you are going to be late or not able to make it, and note
that if you are more than 20 minutes late without letting me know I will assume you are not coming. In that event, should you turn up later and require to be seen, there will be a second call-out fee.
Unfortunately, I am not a charity. Drugs, facilities and me all require money!
All fees are payable at the time of
consultation/animal collection; no account system is in operation
except by special arrangement.
Payment may be by cash, cheque or most credit or debit cards (not American Express).
To give you an approximate idea of likely costs (these are not absolute):
Initial consultations for a specific animal (as they are longer - typically 40 - 60 minutess), to discuss the husbandry of your pet as part of the general assessment) are currently £36 inc VAT - due to my special interest, £12 (inc VAT) in normal hours for amphibians, small fish and invertebrates! If the animal is from an enclosure that has already been assessed/discussed with regards to another pet of yours, it qualifies as new condition consult which is less - see below.
Consultations for a new condition of a registered pet, routine health checks and recheck consultations (still 20 minutes) are much less - £16 - £29 inc VAT (still less in normal hours for amphibians, small fish and invertebrates)
Visit fees are based on distance, starting at around £50 + VAT (£60 inc VAT) (which is in addition to consult fee) for visits close to the surgery
I normally do my own out of hours cover, but in the event that I use an external emergency service, such a service is an entirely seperate entity, and their out-of-hours emergency fees, as well as any fees for consultations/hospitalisations/investigations/treatments that they carry out, will be charged by them where appropriate - you will need to discuss these with them directly as necessary.
Although there are no routine vaccination
for most of these species, it is always worth getting regular health
checks and discussion of any concerns you may have, as well as an
opportunity for me to upate you on any advances in care that might have
been made. I therefore run a reduced rate scheme (Gold client status) which gives approximately 10% off consult fees and 25% off out-of-hours charges,
(unfortunately this does not apply to charges from any covering
emergency practice, as it is independent of me). To qualify, you must
bring any animal in for a consultation in the
The premises that I operate from is in Oxford - reasonably accessible from Oxfordshire, Berkshire and Bucks, although I have had clients coming from as far away as Kent, Surrey, Bedfordshire, Hampshire and Portsmouth!
The address is 35 Iffley Road, Oxford OX4 1EA. This is on the Iffley Road (A4158) near the centre of Oxford. Note that the car park is behind the practice building - you need to turn into Circus Street from Iffley Road (a sign on the corner says The Cricketers Arms), then first left into Alhambra Lane - the car park is about 20 m down on the left. These are very small narrow streets I'm afraid!
For Google map to the surgery, please click here
or search google maps under the postcode (OX4 1EA). Alternatively I have drawn a overview map at overview directions
From further away, you need to get on the Oxford ring Road Eastern bypass road (A4142). From there turn off at the Littlemore Roundabout into Oxford Road (A4158) heading into Oxford - this becomes Iffley Road further down (the surgery is about 2 miles from the roundabout).
the A34, come off at the Hinksey Hill interchange, head
towards Oxford on the A423. At the next roundabout go straight across
(hamburger-type roundabout) heading south on the A423. First exit at
the next roundabout (Heyford Hill roundabout – big Sainsbury's just
off it) onto Eastern Bypass Road (A4142).
If coming up the A4074 from Reading direction, this joins the Sainsbury's roundabout so take second exit along the A4142From the M40 coming from the south, take junction 8 and follow A40 to a large roundabout (Headington roundabout) where you turn left onto eastern bypass A4142.
If coming by public transport and unfamiliar with the area, the surgery is approximately 10 minutes taxi ride (under good traffic conditions) from Oxford rail station. Taking a bus from the station is possible (a bus to Iffley Road) or even walking (about 30 minutes from rail station) but a taxi would be easiest if you are unfamiliar with the area.