HerpVet Services
      A dedicated veterinary service for exotic pets
      
       Iffley Vets, 35 Iffley Road, Oxford OX4 1EA
                           Tel: 07754 125302
           Please call or send email
for appointment
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HerpVet Services

(Bird & Exotic Animal Veterinary Service)

 Please scroll down for full information, or see Current news/service status , Practice policies , opening hours , emergencies , routine health checks and reduced rate , Fees , Location/directions

Please note you can email me to receive email updates on the service (email updates will only include HerpVet Services updates, which will include notifications if I am away or running any special hours, updates to the website or information pages, any special offers etc). Email addresses submitted will be kept with practice records but never voluntarily released to any other organisation, and will be removed from the list at any time by request.

I also now have a Twitter account (@Herpvet), facebook page and LinkedIn Page where I will post news and service updates as well as exotic animal info and links to interesting articles - please feel free to visit them, like/follow and/or leave any comments (on any of the sites).

General Information

My veterinary service is run solely for birds & exotic animals (see note below) - I work full-time with these species and do not routinely see any others. I work from the premises of a small animal practice (Iffley Vets at 35 Iffley Road, Oxford OX4 1EA) but my practice has its own dedicated hospitalisation facilities, allowing most animals to be hospitalised in suitable housing which can be individually adjusted to the conditions required by your pet. If you are looking for a dog or cat vet, my host practice Iffley vets (www.iffleyvets.com) deals with these animals.

I also have access to a wide range of diagnostic and surgical equipment required for these species and a very extensive library on veterinary care of birds and exotic animals, along with subscriptions to approriate journals and specialist email lists and forums.

I can provide a veterinary service for any bird/exotic animal collection, large or small. This can be on whatever basis is appropriate, including the following:

I run a reduced rate scheme for regular clients, with reduced price consults and out of hours fees - see below.

Note on species treated

Normally I deal with:

I have a special interest in amphibian and invertebrate medicine, and offer reduced rate consultations for them as well as for seahorses and other small tropical fish! I also run a reduced rate scheme for regular clients, with money off consultations and my out of hours fees.

I will see injured wild animals if necessary, especially reptiles and amphibians (or even invertebrates or fish!). Injured wild animals brought in to the surgery during my normal hours will normally be dealt with at no charge, though donations to help with costs are welcome! As usual this will have to be by pre-arrangement (see below), although with wildlife it may be possible to arrange for it to be handed in to Iffley Vets. Note that uninjured wildlife should almost always be left alone (and in the case of some species, legally must be left undisturbed).


Some of my patients:

Patients - crocodile
Caiman attacked by cagemate
patient-hornedfrog
Horned frog metabolic bone disease
patient-tigersal#
Salamander with ascites (fluid)
patient-hedgehog
patient-doppleruromastyx
patient-ttearabscess
Hedgehog with injured leg from beer can plastic
Doppler ultrasound of uromastyx (lizard) heart
Tortoise with ear abscess removed under anaesthetic
patients - seahorseradiog
patient-plucking cockatoo
patients - tree frog with foot lumps
Male seahorse with gas in brood pouch
Feather chewing cockatoo
Treefrog with foot abscess


Current news/service status

Please note you can email me to receive email updates on the service (email updates will only include HerpVet Services updates, which will include notifications if I am away or running any special hours, updates to the website or information pages, any special offers etc). Email addresses submitted will be kept with practice records but never voluntarily released to any other organisation, and will be removed from the list at any time by request.

I also now have a Twitter account (@Herpvet), facebook page and LinkedIn Page where I will post news and service updates as well as exotic animal info and links to interesting articles - please feel free to visit them, like/follow and/or leave any comments (on any of the sites).

Normal service is in operation.

       

Practice Policies

Please see below (scroll down) for notes on opening hours, consultations, the initial consultation, emergencies and fees. First I should say though:

Please appreciate that I run this service single-handed, to provide a personal and consistent level of care, and you will normally always see me.
This means that I can be very busy
and I am on duty 24 hours a day (and pending successful cloning research, I can only be in one place at one time!). Please have some consideration for this.

 

General

Please note that, although based on their premises, my practice is a separate entity from the Iffley vets. Other than possibly by special arrangement, they will simply refer any HerpVet queries to me.

As I am not in the surgery all the time  (even necessarly in normal consulting hours, depending on my specific schedule), please be aware that this means that  ALL consultations and collections of in-patients, drugs and equipment are strictly by arrangement only. If you haven't arranged an appointment, or collection of drugs etc, they will not be possible.

Opening hours

Normal hours of my availability (for telephone calls) are as below (please note that these apply to telephone enquiries only).  Consultation hours are discussed seperately.

There is veterinary cover, normally provided personally by me, 24 hours a day, although certain times are more "protected" than others! You can phone my phone number any time, and if I am not immediately available it should - technology willing - give you up to date information on current status (normal or emergencies-only service, whether you can leave a message, and the appropriate alternative number). I am normally available all year; however, there may be the occasional day exception, and please see current status above for notes regading any conferences I may be attending which may make me uncontactable.

During normal hours, if I am busy, you will get the answerphone. Please listen to the message as it may contain more up to date information, but generally please leave your name, contact number, and a brief description of the problem/query, and I will get back to you as soon as possible, normally within 4 (working) hours. If your call needs to be dealt with more urgently than this, please use the emergency number. If you do leave a message, please also try again if you have not heard back, certainly within 4 (working) hours - it does happen that numbers left on the answerphone are unclear, or there is some other problem with the answerphone. 

I will always try to ensure that the emergency line can be answered, but if you do get problems with reception or no immediate answer (I may be operating, or travelling and temporarily out of range) please allow it to ring for a long time, and try again in a few minutes if there is no immediate response. 

I will always aim to reply to email, texts and messages on social media as soon as I can, but phone calls are the only method of communication advised for urgent clinical issues.

Consulting hours and consultations

Current normal consulting hours are as below - outside these times may be possible by special arrangement:

 

No routine surgeries on Sundays or bank holidays.

Again, please note that ALL consultations and collections of in-patients, drugs and equipment are strictly by appointment/arrangement only. Consultations and collections therefore need to be arranged, usually on the phone - other communication methods such as email or text are possible for appointments well in advance but not for urgent cases.

Extra animals: Please note that I need to know if you are bringing in more than one animal for a consultation - this is not a problem, but it's not fair on other clients to keep them waiting while I have to examine several unannounced animals of yours because you're only scheduled for a single appointment!  I do offer a reduction (see below) on consult fees for subsequent animals seen at the same time, but only if you have booked them in!

Running late: If you are going to be late for an appointment (certainly more than 10 minutes late) please telephone to let me know (on the emergency number if necessary). I certainly understand there may sometimes be traffic or other problems, and I will usually be able to see you, although you may need to wait longer. However, if you are more than 30 minutes late without warning, there may be a long delay and/or a surcharge for your consultation - I may have had to start a procedure or leave the surgery.

Missing appointments: Obviously, I would be grateful if you could let me know as soon as possible if you cannot make your appointment - I may be coming in or waiting specifically for you!

Home Visits - I can do home visits, which may be useful both for fully assessing the housing and husbandry of the animal, and will also avoid  the stress of a car journey to your pet. However, you do need to be aware that these will be more expensive than a consultation at the surgery - please bear in mind that I have to cover not only for the car fuel/depreciation costs, but also for my travelling time to and from the visit.

 Reducing stress to your pet

Although I will always make every effort to minimise it, unfortnately a visit to the vets is likely to be stressful for your pet, both from the unfamiliar environment and the fact that a proper clinical examination of the animal, necessary for full assessment, will involve some degree of rude poking and prodding of him/her!

With all my patients, I believe in trying to minimise their stress, particularly associated with seeing the vet. For this reason I recommend bringing them in before they get ill, so they have at least one time when they come to the surgery not associated with bad experiences! Such a consult can include simply registering your pet and discussing the husbandry, letting him/her get used to the surgery surroundings a bit but not doing anything to stress him/her (such as a clinical exam is likely to). This can be done on its own, at reduced cost which will be taken off the cost of a future initial consultation, or combined with a physical examination consulation a few days later. I would also encourage you to keep a food item (one readily available all year round) which is used only as a special treat for stressful situations such as a visit to the vet, and bring some along to the consultation, where appropriate.

Many exotic pets will not benefit from handling as such, but getting them used to handling will hopefully reduce stress for those occasions when they have to be handled, so I would recommend letting them get used to be handled (in small amounts). 


The initial consultation - information requested

If coming to see me for the first time with your pet, please note the following:

- I will want to discuss the husbandry of your pet with you as part of an overall assessment of him/her. Some of the information I will ask about, and which you should therefore have to hand, includes:

   The animal
  The enclosure (vivarium/tank/etc)


- I will normally want to examine a faeces sample from your animal as part of the overall health assessment, so please bring one along if possible. The sample should generally be as fresh as possible (if kept moist, a fews days is generally okay), and kept in a sealed container with a little bit of water to keep it moist.

 

Emergencies

Veterinary emergencies will always be dealt with as soon as possible on a 24 hour a day basis; however, please note that there will be an emergency call-out fee outside normal surgery hours as it involves making a special arrangement to see you.

This does mean that I am coming to the surgery specifically to meet you - please let me know as soon as possible if you are going to be late or not able to make it, and note that if you are more than 20 minutes late without letting me know I will assume you are not coming. In that event, should you turn up later and require to be seen, there will be a second call-out fee.

 

Fees

Unfortunately, I am not a charity. Drugs, facilities and me all require money!

All fees are payable at the time of consultation/animal collection; no account system is in operation except by special arrangement.
Payment may be by cash, cheque or most credit or debit cards (not American Express).

To give you an approximate idea of likely costs (these are not absolute):

Routine health checks and Reduced rate scheme - Gold client status

Although there are no routine vaccination for most of these species, it is always worth getting regular health checks and discussion of any concerns you may have, as well as an opportunity for me to upate you on any advances in care that might have been made. I therefore run a reduced rate scheme (Gold client status) which gives approximately 10% off consult fees and 25% off out-of-hours charges, (unfortunately this does not apply to charges from any covering emergency practice, as it is independent of me). To qualify, you must bring any animal in for a consultation in the preceding 12 months.

Location/Directions

The premises that I operate from is in Oxford - reasonably accessible from Oxfordshire, Berkshire and Bucks, although I have had clients coming from as far away as Kent, Surrey, Bedfordshire, Hampshire and Portsmouth!

The address is 35 Iffley Road, Oxford OX4 1EA. This is on the Iffley Road (A4158) near the centre of Oxford. Note that the car park is behind the practice building - you need to turn into Circus Street from Iffley Road (a sign on the corner says The Cricketers Arms), then first left into Alhambra Lane - the car park is about 20 m down on the left. These are very small narrow streets I'm afraid!

For Google map to the surgery, please click here  or search google maps under the postcode (OX4 1EA). Alternatively I have drawn a overview map at overview directions

From further away, you need to get on the Oxford ring Road Eastern bypass road (A4142). From there turn off at the Littlemore Roundabout into Oxford Road (A4158) heading into Oxford - this becomes Iffley Road further down (the surgery is about 2 miles from the roundabout).

From the A34, come off at the Hinksey Hill interchange, head towards Oxford on the A423. At the next roundabout go straight across (hamburger-type roundabout) heading south on the A423. First exit at the next roundabout (Heyford Hill roundabout big Sainsbury's just off it) onto Eastern Bypass Road (A4142).

If coming up the A4074 from Reading direction, this joins the Sainsbury's roundabout so take second exit along the A4142

From the M40 coming from the south, take junction 8 and follow A40 to a large roundabout (Headington roundabout) where you turn left onto eastern bypass A4142.

From the M40 coming from the north, take junction 9 onto the A34 heading south, then see above

If coming by public transport and unfamiliar with the area, the surgery is approximately 10 minutes taxi ride (under good traffic conditions) from Oxford rail station. Taking a bus from the station is possible (a bus to Iffley Road) or even walking (about 30 minutes from rail station) but a taxi would be easiest if you are unfamiliar with the area.